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Privacy & Data Protection Notice

Last updated: September 2026Stream-Lead Limited ("Stream-Lead", "we", "us" or "our") is committed to protecting and respecting your privacy.This notice explains how we collect, use, store and protect personal information when you visit our website, contact us, or interact with us in connection with our business-to-business sales, marketing and lead generation services.
1. Who We AreStream-Lead LimitedCompany Number: 16922526Registered in England and WalesFor data protection enquiries, please contact us using the contact details provided on our website.
2. Information We May CollectDepending on how you interact with us, we may collect and process information including:
  • Name
  • Job title and employer/company
  • Business email address
  • Business telephone or mobile number
  • Information submitted through website contact forms
  • Communications and correspondence with us
  • Information relating to enquiries, appointments or services
  • Publicly available professional or business information
  • Website usage and technical information, such as IP address, browser/device information and cookies where applicable
  • Call recordings where calls are recorded
We aim to collect only information that is relevant and necessary for the purpose for which it is being processed.
3. How We Collect Personal DataPersonal data may be collected:
  • Directly from you when you contact us, complete a form or communicate with us
  • During telephone conversations and other business communications
  • From our clients or business partners where we provide services on their behalf
  • From publicly available business and professional sources
  • From legitimate business data providers
  • Through our website and associated technologies
4. How We Use Personal DataWe may process personal data to:
  • Respond to enquiries and requests
  • Provide and manage our services
  • Communicate with existing and prospective business customers
  • Conduct B2B sales, telemarketing, appointment-setting and lead-generation activities
  • Arrange and manage meetings or appointments
  • Deliver campaigns on behalf of our clients
  • Maintain appropriate business records
  • Improve our services and website
  • Meet contractual, regulatory and legal obligations
  • Protect our business against fraud, misuse or security threats
5. Our Lawful Basis for ProcessingUnder UK data protection law, we must have a lawful basis for processing personal data.Depending on the circumstances, we may rely upon:Legitimate Interests – where processing is reasonably necessary for our legitimate business interests or those of our clients, provided those interests are not overridden by an individual's rights and interests.Contract – where processing is necessary to enter into or fulfil a contract.Legal Obligation – where we are required to process information to comply with the law.Consent – where consent is required or where we have chosen to rely upon consent. Where processing is based on consent, consent may be withdrawn at any time.Our marketing and outreach activities are also carried out with consideration to applicable UK electronic marketing and privacy requirements.
6. B2B Sales and MarketingAs a B2B lead generation and appointment-setting business, Stream-Lead may process professional contact information relating to individuals working within organisations that we reasonably believe may have an interest in relevant business products or services.Where appropriate, we may contact business professionals by telephone, email or other business communication channels.Individuals may object to direct marketing at any time. Where an objection or opt-out is received, we will take appropriate steps to prevent further marketing communications relating to the relevant activity.
7. Working on Behalf of Our ClientsStream-Lead may process personal information as part of campaigns delivered for our clients.Depending on the circumstances and the nature of the processing, Stream-Lead may act as a data controller, joint controller or data processor.Where we process personal information solely on a client's documented instructions, the client will generally determine the purpose and means of that processing.
8. Call RecordingCertain business telephone calls may be recorded for legitimate purposes such as quality assurance, training, compliance and verification.Where calls are recorded, recordings are retained only for as long as reasonably necessary for the purpose for which they were collected.Our standard call-recording retention period is three months, unless a longer period is required for a legitimate legal, contractual or compliance reason.
9. Sharing Personal DataWe do not sell personal information.We may share information where necessary with:
  • Clients for whom we are providing services
  • Approved service providers and technology suppliers
  • Professional advisers
  • Regulatory bodies, law enforcement agencies or other authorities where legally required
Where third parties process information on our behalf, appropriate contractual and security measures are used where required.
10. International Data TransfersSome service providers or technology platforms we use may process information outside the United Kingdom.Where personal information is transferred internationally, we take appropriate steps to ensure that relevant safeguards required by UK data protection law are in place.
11. Data SecurityWe use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.Access to personal information is restricted to individuals who have an appropriate business need to access it.
12. Data RetentionWe retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, contractual and operational requirements.Retention periods may vary depending on the type of information and purpose of processing.Where personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.
13. Your Data Protection RightsDepending on the circumstances, UK data protection law gives individuals rights including the right to:
  • Request access to personal information held about them
  • Request correction of inaccurate information
  • Request deletion of personal information in certain circumstances
  • Request restriction of processing
  • Object to certain processing, including direct marketing
  • Request transfer of information where applicable
  • Withdraw consent where consent is the lawful basis relied upon
Requests regarding personal information can be submitted using the contact details on our website.We may need to verify your identity before completing certain requests.
14. CookiesOur website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve the user experience.Where consent is legally required for non-essential cookies, these cookies should not be activated until the appropriate consent has been obtained.Further information may be provided through our website's cookie notice or cookie settings.
15. ComplaintsIf you have concerns about how we process your personal information, please contact Stream-Lead in the first instance so that we can investigate your concerns.You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
16. Changes to This NoticeWe may update this Privacy & Data Protection Notice periodically to reflect changes to our services, business practices or legal obligations.Any updated version will be published on our website with the revised date shown at the top of this page.
Stream-Lead LimitedCompany Number: 16922526Registered in England and Wales